We do realise that there are other instances when you may wish to exchange a product that you have purchased.
If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions
- The product being returned for exchange should be in unused condition, with its original tags intact.
- The product was not purchased on discount.
- Only one exchange is permitted against each purchase.
- If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue refund coupons which you can redeem against a purchase within the next 90 days.
- The shipping costs for returning the product purchased for exchange will not be reimbursed.
TO EXCHANGE A PRODUCT YOU HAVE PURCHASED –
- Send a mail to firstname.lastname@example.org and a Returns and Exchanges form with the requisite information.
- Return the goods within 7 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product.
- Please ensure that the return packets are securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
ONCE WE RECEIVE THE PACKAGE –
- Our team will determine if it is fit for replacement and send you a mail informing you of the same.
- If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount.
- The refund coupon must be redeemed against a purchase made in the next 90 days.
- The replaced item will be despatched to your address immediately.
- If deemed not fit for return, we will send the goods back to you.
- Processing and closing of an exchange issue may take 10 business days at our end.
Note : Customers cannot return or exchange an item which has been purchased online at any of our retail stores or vice versa. Customers cannot return or exchange an item which has been purchased on discount.